Manage cancellations

Cancellations allow shoppers to cancel their order (if eligible) before it ships or is fulfilled.

Post purchase journey

Cancel order

Cancel order The Prime Check logo identifies which items in the order are Prime eligible, and may include the estimated delivery date.

The Manage Prime item link allows customers to track, manage returns, and get support for their Prime orders directly through their Amazon account.

Components
Prime Check logo

AND


Order management link

Request to cancel item

Request to cancel item The Prime Check logo identifies which items in the order are Prime eligible, and may include the estimated delivery date.

Components
Prime Check logo

Reason for cancellation

Reason for cancellation

Cancellation request submitted

Cancellation request submitted

Item cancelled

Cancellation request submitted