# Manage returns

***

title: Manage returns
slug: manage-returns
order: 4
hidden: false
-------------

Returns allow shoppers to initiate a return, access return labels or instructions, and track the status of their refund.

# Post purchase journey

## Return initiated from order details

<table>
	<tr>
		<td style="vertical-align:top;width: 390px;"><img src="https://d1t6aow54ifh7o.cloudfront.net/bwp_api_assets/post-purchase-returns.png" alt="Return initiated from Order details" /></td>
        <td style="vertical-align:top;">The <a href="doc:prime-check-logo">Prime Check logo</a> identifies which items in the order are Prime eligible, and may include the estimated delivery date.<br><br>The Manage Prime item link allows customers to track, manage returns, and get support for their Prime orders directly through their Amazon account.<br><br><b>Components</b><br><img src="https://d1t6aow54ifh7o.cloudfront.net/bwp_api_assets/post-purchase-returns-component-1.png" alt="Prime Check logo" /><br><br><p style="text-align: center;">AND</p><br><img src="https://d1t6aow54ifh7o.cloudfront.net/bwp_api_assets/post-purchase-returns-component-2.png" alt="Order management link" /></td>
	</tr>
</table>